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Shipping Policy
Order processing
Orders are generally processed within 1–2 business days, excluding weekends and public holidays. Processing may take longer during high-volume periods or when an address, stock status, or destination requires additional review.
Fulfillment locations and delivery estimates
United States orders: Products and variants that are available for U.S. fulfillment are normally dispatched from our fulfillment locations in California or New Jersey. The estimated delivery time is normally 5–10 business days after dispatch and shipping is free where that option is displayed at checkout. U.S. stock and eligibility vary by product and variant. The shipping option, price, and availability shown at checkout are authoritative.
Orders outside the United States: International orders are generally dispatched from our fulfillment location in China. The current Economy International transit estimate is normally 6–18 business days after dispatch, and the current shipping charge is generally $12.99 where displayed at checkout.
These delivery times are estimates, not guaranteed delivery dates. Customs inspections, weather, peak seasons, remote-area service, local carrier delays, inventory changes, and destination restrictions may extend delivery time. A product may be unavailable to a destination even when other products can be shipped there.
Product and shipping safety
All refillable lighters are shipped without butane or other fuel. Customers must follow the product instructions and all local rules when purchasing, receiving, filling, carrying, storing, or using a lighter.
Shipping destinations
We ship only where the product and available carrier service are permitted. Product availability can vary by destination. Some lighter designs may be restricted by local law, customs, postal operators, airlines, or payment providers. If we cannot legally or safely ship an order, we may cancel it and refund the payment.
Shipping charges
The final price and any shipping charge are displayed at checkout before payment. Shipping costs depend on the destination, product, inventory location, parcel, and available carrier. We do not promise blanket worldwide free shipping. If a product page or promotional message conflicts with the amount shown at checkout, please contact us before ordering.
Tracking
When tracking is available, we will send the tracking number after dispatch. Tracking events may take several days to appear and may not update in real time while the parcel moves between countries or carriers.
Customs, duties, and taxes
Unless clearly collected at checkout, import duties, taxes, customs clearance charges, brokerage fees, and other destination charges are not included and are the customer's responsibility. Customs authorities may request information or payment before delivery.
Address changes and cancellations
Please check the complete delivery address, postal code, telephone number, and recipient name before payment. Contact us immediately if a change is needed. We will try to assist before fulfillment, but we cannot guarantee a change or cancellation after processing or dispatch. Additional carrier costs caused by an incorrect or incomplete customer-provided address may be charged where permitted by law.
Delayed, lost, or damaged parcels
If tracking has not updated for an extended period, or if the parcel arrives damaged, contact us through the Contact Information page with the order number and supporting photos or video. Please report visible shipping damage promptly, preferably within 7 days. This reporting request does not limit mandatory consumer rights.
Returns and dangerous-goods restrictions
Do not send back a lighter that contains butane or any other fuel. All returns require prior authorization. Please read our Return & Refund Policy before attempting a return.
Contact
For shipping questions, use the Contact Information page or the contact form on our website.